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Frequently Asked Questions
General
WHAT ARE AFANDI'S BUSINESS HOURS?
We are open Monday through Saturday from 10:00am-6:00pm CST. If you reach out to us after hours, we will respond within the next day during business hours.
DO YOU DO REPAIRS
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DO YOU DO JEWELERY APPRAISALS?
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DOES AFANDI TAKE APPOINTMENTS?
Yes! We are happy to schedule in-person or virtual appointments. Please Contact us via our website. We look forward to meeting with you!
HOW DO I KNOW IF MY ORDER IS CONFIRMED?
X
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER IS PLACED?
YES! If you need to update your shipping address or any other information on your order, please email us at: info@afandijewelers.com with your order number and what needs to be changed. Changes like these cannot be made over the phone, as we need written documentation and confirmation.
DOES AFANDI OFFER FINANCING?
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WHEN CAN I EXPECT TO HEAR BACK FROM AN AFANDI REPRESENTATIVE?
We work hard to get back to all our customers within 24-48 hours of business hours. If you do not hear back from us within that timeline, please don’t hesitate to reach out again, as we are eager to help you.
PRODUCTION
ARE AFANDI'S PRODUCTS MADE OF QUALITY MATERIALS?
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ARE AFANDI'S PRODUCTS AND STONES ETHICALLY SOURCED?
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HOW CAN I EXPEDITE MY ORDER?
Depending on the product, we may be able to expedite the process. Please email us at: info@afandijewelers.com with the details of what you are looking to purchase along with the date you are hoping to receive the order by. We will do our best to meet your timeline, but please keep in mind that all rings are made to order.
CUSTOM
AM I ABLE TO DEISNG A CUSTOM PIECE?
X
WHAT IS THE PRODUCTION TIMELINE FOR CUSTOM DESIGNS?
Each custom piece is uniquely different, making the design timeline vary. The design process timelines ranges from 2-6 weeks, as it is based on the details of your custom ring. Once your ring is designed and ready for production, production takes about 3-5 weeks. Please plan on a rough estimate of 6-10 weeks for customs designs.
HOW MUCH MORE IS A CUSTOM RING?
Pricing for a custom ring varies on the ring you are looking to design. There are a lot of factors that can affect the price of a custom ring such as stone size and shape, if there are accent stones, and the amount of gold.
REPAIRS
HOW DO I GET MY RING REPAIRED?
We are sorry to hear your jewelry needs to be repaired. Please email us at info@afandijewelers.com with your order number and explanation of the issue. Our dedicated repairs team will be able to provide you with solutions and assistance. We will provide the information needed to ship your ring in for repair.
HOW LONG DOES A REPAIR TAKE?
The repairs process typically takes 7-10 business days from when it arrives in our office. We work hard to get your order back to you as soon as possible. We ship all repairs back with Fed-Ex? shipping within the US.
WHAT IF I NEED MY RING RESIZED?
Afandi offers one complimentary resizing within the first year of purchase for all US customers. This includes free shipping for the first resize. For international customers, there will be a return shipping fee of $X for the complimentary resizing. See our ring resizing policy for more details.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
DOES AFANDI SHIP INTERNATIONALLY?
X
WHEN WILL MY ORDER BE SHIPPED?
X
WHAT IS AFANDI'S RETURN POLICY?
X
HOW LONG WILL IT TAKE UNTIL I RECEIVE MY ORDER?
X
Warranty
WHAT WARRANTIES DOES AFANDI OFFER?
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DOES AFANDI OFFER INSURANCE ON THEIR PRODUCTS?
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